Refund and cancellation policy

Last updated: 29 July 2026

Scope

This policy applies to professional expense audit engagements, policy gap reviews, sampling sprints, and manager coaching sessions booked with Automated Cloud Services. It does not cover goods, software subscriptions, or services we do not offer.

Deposits

A 30% deposit is typically required to reserve a start date. The deposit is credited toward the final fee stated in the engagement letter.

Full refund eligibility

You may receive a full refund of amounts paid if we cancel the engagement for reasons within our control and no mutually acceptable new date is arranged within 30 days. If you cancel in writing more than 14 days before the agreed start date and we have not begun substantive work (file intake or testing), the deposit is refundable in full.

Partial refunds

If you cancel between 7 and 14 days before the start date, we may retain up to 50% of the deposit to cover scheduling and preparation already performed. If work has started — for example claim files have been ingested or testing begun — fees for completed stages are due and only unused stages may be refunded on a pro-rata basis.

Non-refundable items

Completed findings packs, delivered coaching sessions, and on-site days already performed are non-refundable. Third-party room or travel costs prepaid at your request are non-refundable once incurred.

Rescheduling

You may reschedule once without penalty if notice is given at least 7 days before the start date and a new date within 60 days is agreed. Later reschedules may be treated as cancellations under the partial-refund rules above.

No-shows

If your team fails to provide agreed files within 10 business days of the start date without notice, or fails to attend a scheduled coaching session, we may treat the unused portion as forfeited after a written reminder.

Work already started

Time spent on intake, testing, and draft findings is billable according to the engagement letter stages. Stopping mid-engagement does not erase fees for stages already delivered.

Refund process and timing

Send refund requests to hello@automatedcloudservices.digital with your engagement reference. Approved refunds are processed within 14 business days to the original payment method where possible.

Contact

Refund and cancellation questions: +88635910211 or hello@automatedcloudservices.digital.